Terms of service

Store Policy

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Privacy policy

We do not require any information to obtain access to any part of our website unless specifically stated. We only require specific personal information for delivery and contact. Heliophilia Handmade assures your personal information will not be disclosed to third parties.

 

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《訂貨/發貨安排》

訂製貨品請製作需時 大概2-3星期內發貨  現貨2-6天內發貨

請客人訂製前先計算製作時間  如需轉急單  請與我們聯絡 

*除缺貨問題 本店不接受以發貨速度緩慢為由退款 敬請見諒

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Size charts are listed out under every products. Please allow 1-2 cm of differences due to measurement error. Please feel free to reach out with any questions regarding sizing or colour. 

1. 訂單一經提交,便無法作出修改,請在下單前核實所有資料均無錯漏。
2. 所有貨品一律不設更換款式、顏色,及不設退款。
3. 如貨品缺貨,本店將會安排退款,唯訂單中的其他貨品 (如有) 將不能取消或退款。
4. 網站的貨品圖片及尺寸表只供參考,或有色差及尺寸有稍微誤差,一切以實物為準,客人須承擔風險。
5. 請同時查閱退還貨政策及送貨政策,以確保客人了解並同意有關規則。
6. 使用本店服務, 如於本網站訂貨, 即表示你同意所有服務條款。
7. 本店保留在任何時間更改本網站、相關政策及協議、私隱政策以及本服務條款的權利。

 

Refund policy

We want you to be totally satisfied with your purchase, please check all product details, measurements and photos prior to placing your order. All items are thoroughly inspected and photographed prior to despatch. We do not offer returns or refunds for change of mind purchases. As all of our items are handmade with love, their may be slight imperfections or variations in size, colour or pattern, these are not deemed to be faults. Every effort is made to display items accurately, please be aware computer screen colour settings vary and can affect how products are displayed on the viewing monitor. 

In the unfortunate event you believe you have received a faulty item, please contact us at whatsapp +852 65455792 with photos of the item within 2 business days of receiving your parcel to discuss your options. Unfortunately if you contact us outside this period we will be unable to assist with your return/exchange.